12-Month Warranty
At OneFiveTwo Vehicle Conversions Ltd, we stand behind the quality of our workmanship and products. That's why all conversion work and parts supplied and installed by us come with a 12-Month Warranty from the date of completion or vehicle handover.
We'll Repair or Replace Covered Defects at No Cost, subject to our Warranty Terms & Conditions. This is in addition to any applicable Manufacturer's Warranty.
Explore our Warranty Coverage, Exclusions and Claims Process Below.
What's Covered by Our Warranty?
Our 12-Month Warranty Covers:
- 12-Month Workmanship Guarantee – All conversion work carried out by our experienced team is covered against defects in workmanship for 12 months from the date of completion or vehicle handover.
- Parts & Components Protection – All parts and components supplied and installed by OneFiveTwo Ltd are covered against defects in materials and workmanship throughout the warranty period.
- Repairs & Replacements – If a part we've supplied and installed develops a qualifying defect during the warranty period, we'll repair or replace it at no additional cost to you.
- Quality Assurance – We stand behind the quality of our conversions and installations, providing reassurance that the work carried out on your vehicle is supported by our commitment to professional standards.
- Additional Manufacturer's Warranty Protection – Certain products and components may benefit from separate manufacturer's warranties, potentially providing additional cover beyond our standard 12-month warranty, subject to the manufacturer's terms and registration requirements. Registration of these warranties is the Customer's Responsibility.
What's Not Covered?
Our Warranty Does Not Cover:
- Misuse or Accidental Damage: Damage caused by Misuse, Neglect, Accidents, Abuse or Modifications.
- Commercial Use: Vehicles Used for Rental, Hire or any Commercial Purposes.
- Third-Party Parts: Components or Accessories Not Supplied or Installed by OneFiveTwo Vehicle Conversions Ltd.
- General Wear and Tear: Normal Deterioration through Everyday Use, including Cosmetic Issues that Do Not affect Functionality.
- Environmental or External Damage: Damage caused by Environmental Conditions or External Factors Beyond our Control.
- Unauthorised Repairs: Repairs or Alterations Carried out by Third Parties without our Prior Written Approval.
- Indirect or Consequential Losses: Additional Expenses or Losses arising from a Warranty Issue, including Travel Costs, Accommodation, Bookings or other Associated Expenses.
Liability
Our Liability is Strictly Limited to the Repair or Replacement of Defective Parts or Workmanship.
We are not Liable for any Indirect or Consequential Losses.
General Terms & Conditions
The following Conditions Apply to our 12-Month Warranty:
Warranty Period: The warranty is valid for 12 months from the date of completion or vehicle handover.
Original Customer Only: The warranty is non-transferable and applies exclusively to the original customer.
Vehicle Inspection at Handover: Customers must inspect their vehicle at handover. Claims relating to damage identified after handover may not be accepted.
Notification of Faults: Warranty claims must be submitted in writing within the warranty period, with relevant vehicle and invoice details.
Access for Inspection: Customers must make the vehicle available for inspection and any necessary warranty repairs.
Limitation of Liability: Our warranty liability is limited to repairing or replacing defective parts or rectifying defective workmanship. We do not accept liability for indirect or consequential losses, subject to applicable law.
Statutory Rights: Nothing in this warranty affects your statutory consumer rights.
Governing Law: This warranty is governed by the laws of England and is subject to the jurisdiction of the English courts.
Terms & Conditions: In the event of a conflict between this warranty and our general Terms & Conditions, our Terms & Conditions shall prevail, subject to applicable law.
How to Make a Warranty Claim
Step 1: Contact Us - Notify us in writing within the 12-month warranty period. Email claims are accepted - Customerservices@152ltd.co.uk.
Step 2: Provide Your Details - Please include your Name, Vehicle Registration, and a clear description of the issue you're experiencing.
Step 3: Inspection and Assessment - We will need access to the vehicle to inspect the reported issue and determine whether it falls within our warranty coverage.
Step 4: Repair or Replacement - Where a fault is covered under our warranty, we will arrange for the necessary repair, replacement or rectification work at no cost to you.
